Terms of Service

These Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you", "User", "Customer", or "Data Principal"), and the Company, concerning your access to and use of our platform, APIs, developer portals, websites, RAG infrastructure, and software applications.

By registering, logging into, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree to these Terms, you must immediately cease all access and use of our Services.

AI Generated Content/Output: Text, summaries, code, files, predictions, embeddings, or other content generated by the Platform's LLM components. Input/Prompt: Any text, query, dataset, document, or media provided by the User. Customer Data: All data, text, files, documents, or metadata uploaded or integrated into RAG libraries or databases. Workspace: The logical tenant container environment isolated using PostgreSQL Row-Level Security (RLS) allocated to a Customer. Data Principal: Has the meaning ascribed under the Digital Personal Data Protection (DPDP) Act, 2023.

You represent and warrant that you are at least 18 years of age, possess the legal authority to enter into a binding contract under the Indian Contract Act, 1872, and your use does not violate any local, state, national, or international law.

You must provide accurate, current, and complete details during signup and safeguard your credentials. Xarwiz reserves the right to conduct Know-Your-Customer (KYC) verification procedures under applicable anti-money laundering (AML) laws of India and request valid identity/age proof documents.

You are solely responsible for all activities occurring under your account or team workspace, the legality of Inputs and Customer Data, and establishing robust client-side network parameters.

You are granted a non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Platform for your internal business operations, research, software integration, or personal development.

You shall not reverse engineer, decompile, or attempt to extract source code, bypass security parameters, perform automated crawling/scraping, attempt prompt injections or jailbreaks, or upload malware and destructive scripts.

You must not use the Platform to generate deceptive, defamatory, abusive, threatening, or harmful outputs. You must indicate clearly that the content is machine-generated and must not configure AI agents to impersonate real persons.

Under the Information Technology Rules, 2021, you agree not to host, display, or upload any information that belongs to another person without right, is obscene, pedophilic, invasive of privacy, infringes intellectual property, or threatens the sovereignty of India.

You retain all rights to content you post on public discussion boards. You grant Xarwiz a worldwide, royalty-free, perpetual license to host, display, and distribute such content.

The Platform processes Inputs provided by the User and returns corresponding Outputs. You acknowledge that AI systems rely on statistical probabilities and predictive heuristics. Inputs and outputs represent machine-generated text blocks rather than factually audited representations.

You retain all right, title, and intellectual property ownership in and to the Inputs you upload. Xarwiz claims no ownership over your original queries, documents, or vector data.

Subject to subscription compliance, Xarwiz assigns to you all its rights in the Outputs generated. You are responsible for ensuring the output use does not infringe third-party rights or violate the Copyright Act, 1957.

Users are required to adhere to responsible AI principles. Generating biased, harmful, or unlawful automated content is strictly prohibited.

Access to Platform APIs, SDKs, and developer portals requires valid authentication tokens. You must prevent API key exposure and adhere to rate limits.

The Platform supports integrations with third-party software, cloud storage providers, and external LLM nodes. You acknowledge that your use is governed by their respective terms and Xarwiz is not responsible for external database errors.

We provide API endpoints for custom integrations. You agree to prevent sharing of private API keys, limit automated calls to plan rate limits, and keep all endpoints isolated under secure TLS links.

To maintain stability, we enforce strict API rate limits. You shall not attempt to bypass these limits using proxies or multiple accounts. We reserve the right to throttle connections if necessary.

We monitor CPU/GPU utilization and vector database queries. If your usage significantly exceeds average utilization metrics of similar plan tiers, we reserve the right to restrict access or transition your workspace to an enterprise tier.

We offer Starter, Pro, and Enterprise plan tiers. Each plan allocates distinct capabilities, including message volumes, token limits, RAG vector sizes, and dedicated background queue concurrency slots.

You agree to pay the fees associated with your plan. All card transactions and billing procedures comply with RBI mandates for recurring e-mandates. Invoices will be generated electronically in your billing settings.

Goods and Services Tax (GST) at 18% will be levied on all charges billed to Indian customers. Provide a valid GSTIN to claim input tax credit (ITC).

You are responsible for all other taxes, duties, withholdings, or levies applicable to your transactions in your local jurisdiction.

Subscription plans will automatically renew at the end of the billing period unless cancelled at least 48 hours prior to the renewal date.

You can cancel your subscription at any time via the self-serve Billing portal. Following cancellation, your subscription status will transition to 'canceling' and remain active until the end of the current paid billing cycle.

Fees paid are non-refundable except as required under the Consumer Protection Act, 2019, or if the billing error was caused solely by a malfunction of our payment processors.

Prepaid wallet credits purchased to cover auxiliary API queries are non-refundable, non-exchangeable, non-transferable, and expire twelve (12) months from the date of purchase.

Promotional or wallet credits have no cash value, cannot be transferred/refunded, expire on the specified date, and can only be applied to billing invoices of the Platform.

We may offer a free trial plan with usage limits. We reserve the right to terminate free trials at any time without notice.

Governed by custom SLAs or Order Forms. Enterprise workspaces feature custom vector limits, Single Sign-On (SSO) integrations, and custom database residency options.

Allows multiple users to collaborate. The Organization Owner is responsible for the conduct of all Workspace users and guests. Owner and Administrators have access to all Workspace data.

The user who establishes the Workspace is designated as the Admin/Owner, with full authority to invite users, delete resources, and request database erasure.

Our data collection and processing activities are governed by our Privacy Policy and strictly comply with the Digital Personal Data Protection (DPDP) Act, 2023 of India.

All data processed on behalf of Indian customers is stored in secure data centers located within the geographical borders of the Republic of India to comply with local data localization laws.

We implement commercially reasonable administrative, technical, and physical security measures. You are responsible for maintaining the security of your own network integrations.

All Customer Data is stored in secure server centers utilizing AES-256 encryption at rest and TLS 1.3 encryption in transit. Database instances are segmented using PostgreSQL Row-Level Security (RLS).

We retain your personal and workspace data only for the duration of your active subscription or as required by law. System access and server logs are retained for 180 days per IT Rules 2021.

Upon account cancellation or tenant termination, we purge vectors, files, and chat records from active databases within 30 days. Backups are overwritten within a maximum window of 90 days.

You can download or export your conversation history and index metrics in JSON format from the Settings console prior to requesting workspace deletion.

Xarwiz maintains strict separation between your databases and the base AI models. We do not use your private vectors or files for training baseline neural nodes.

Xarwiz does NOT use your Inputs, Customer Data, prompts, or vectors to train or fine-tune public foundation language models.

We employ technical and organizational safeguards including AES-256 encryption at rest, TLS 1.3 in transit, and PostgreSQL RLS boundaries.

Customer Data is retained for the active subscription period and purged within 30 days of account cancellation.

You are responsible for client-side firewall configurations, security audits, and protecting API tokens. Xarwiz is not liable for security compromises arising from weak user credentials.

We target an uptime of 99.9% for our cloud APIs, but do not guarantee uninterrupted platform availability. You are advised to implement client-side fallback configurations.

We conduct scheduled platform maintenance during off-peak hours (usually IST). We will post system notices on the user dashboard at least twenty-four (24) hours prior.

While we strive to maintain 99.9% uptime, we do not guarantee uninterrupted access. Scheduled maintenance windows will occur during off-peak hours (IST) and will be announced via the dashboard status pages.

Beta features are experimental and may exhibit bugs or service failures. Use of Beta features is entirely at your own risk and provided "AS IS".

We may introduce experimental or "Beta" LLM nodes. These are provided "AS IS" without any warranties, uptime SLAs, or support commitments.

Our platform allows you to access third-party LLMs (e.g., GPT, Claude, Gemini). By configuring your system to connect to these models, you agree to comply with the terms and usage policies of their respective providers.

If we utilize public API infrastructure from providers like OpenAI, Anthropic, or Google, you acknowledge that their operational constraints, pricing adjustments, or licensing modifications may affect the Platform's operations.

AI models generate text based on statistical prediction. We make no warranty or representation regarding the correctness, validity, completeness, or suitability of any Output.

Outputs are generated by predictive text algorithms and may occasionally contain factual inaccuracies or hallucinations. You must perform independent human verification on all outputs.

You shall not use the Platform for life-critical activities, medical diagnostics, weapon design, nuclear facilities control, or automated legal contracts.

The Platform does not provide medical advice or diagnosis.

No outputs from the Platform constitute financial, stock trading, or investment advice.

The Platform is not a licensed attorney and does not generate binding legal advice.

All instructional material is for educational purposes only.

You acknowledge that LLM outputs can be unpredictable and agree to hold Xarwiz harmless for damages resulting from incorrect AI predictions or hallucinations.

TO THE MAXIMUM EXTENT PERMITTED BY THE CONSUMER PROTECTION ACT, 2019 AND OTHER LAWS OF INDIA, XARWIZ'S TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT.

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM.

You agree to indemnify, defend, and hold harmless Xarwiz, its directors, and officers from and against any claims, losses, or damages arising from your violation of these Terms or your Customer Data.

We reserve the right to temporarily suspend your user account or workspace if we suspect a security breach, unauthorized API traffic patterns, or if subscription payments are overdue by more than seven (7) business days.

We reserve the right to suspend or terminate your account immediately for violation of these Terms, the Acceptable Use Policy, or a legal directive from an Indian government authority.

If your account is suspended, you may request a review by emailing appeals@xarwiz.com within fourteen (14) business days of the suspension notice.

If you detect any platform activity that violates our acceptable use rules or represents abusive behavior, you can submit an abuse report to abuse@xarwiz.com.

If you believe that any material on the Platform infringes your intellectual property, you may submit a takedown request to our Grievance Officer in writing, containing details required under the Copyright Act, 1957.

Under Section 52(1)(c) of the Indian Copyright Act, 1957, you must submit a signed affidavit containing proof of ownership of the copyrighted work, identification of the infringing url, and your contact details.

In the event of suspected trademark misuse on our public dashboards or API registries, please email details of the registered trademark certificate and URL locations of the infringement to legal@xarwiz.com.

Upon receipt of a valid infringement notice, we will remove or disable access to the infringing material within 36 hours and notify the affected user.

Neither party will be liable for failure to perform obligations due to events beyond their control (e.g., acts of God, war, acts of terrorism, civil unrest, grid failures, government embargoes).

You represent that you will not use, transport, or export software code or access tokens in violation of the Foreign Trade (Development and Regulation) Act, 1992 of India.

You represent and warrant that you are not located in a sanctioned country, or listed on any government embargo or restricted party list (including Indian, US, and EU lists).

These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

Any dispute, legal proceeding, or litigation arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Noida, Uttar Pradesh, India.

Any dispute arising out of or in connection with this Agreement shall be referred to arbitration in Noida, India. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed mutually.

Nothing in these Terms shall limit your consumer rights under the Consumer Protection Act, 2019.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force.

No waiver of any term of these Terms shall be deemed a further or continuing waiver.

You may not assign your rights under these Terms without our prior written consent. The Company may assign its rights under these Terms at its sole discretion.

Provisions regarding intellectual property ownership, limitations of liability, disclaimers, governing law, and dispute resolution shall survive the termination of this Agreement.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Xarwiz regarding your use of the Platform.

We may update these Terms from time to time. When we do, we will publish the updated version on this page and notify you via email or platform notification.

For corporate governance inquiries, you can reach out directly to our support desk at support@xarwiz.com.

Under the Information Technology Act, 2000 and the DPDP Act, 2023, the Grievance Officer details are: Name: Ashish Pratap Singh Tomar, Email: grievance@xarwiz.com, Address: Sector 62, Noida, Uttar Pradesh, India - 201301.

Compliance Officer contact: compliance@xarwiz.com

Nodal Officer contact: nodal@xarwiz.com

Address: Xarwiz Technologies LLP, Sector 62, Noida, Uttar Pradesh, India - 201301

Support desk: support@xarwiz.com

Date: July 19, 2026

v1.0.0: Initial Release (July 19, 2026)